Pathways towards reverse logistics adoption in Indian educational institutes: a challenging factors analysis

Abstract

Reverse logistics (RL) has been proven to have a positive effect on addressing the issue of effectively utilizing resources. India has a population of over one billion people with most of it dominated by youth. Developing RL strategies and exposing it to students will encourage them to find ways to manage the limited resources available in our country. This study is focused on identifying the challenges of RL implementation in education institutes in India and finding the inter-relationship among them. The most crucial barrier to RL implementation in educational institutes is also sought in the process. We initially review the RL practices in the Indian sub-continent to examine the challenges of effectively implementing RL. We then identify the challenges of RL based on literature and discussions with experts from the education industry. The experts selected for this study include administrators from schools and universities in Kerala, India (South India). A survey was conducted in two phases. The Fuzzy-DEMATEL technique was applied to determine the inter-relationship between the challenges and obtain the causal diagram. Initially, 45 challenges were identified. Based on responses from experts from phase one of the survey, it was narrowed down to 29 crucial challenges. A pairwise comparison among the challenges was then done by experts in the education field. Finally, on the application of Fuzzy-DEMATEL, a causal diagram was generated to indicate the extent of influence of the RL challenges. Our findings indicate that educational institutions are faced with lack of awareness about reverse logistic, lack of responsibilities about environment, resistance to change, lack of supplies on supplier end, lack of knowledge, and no proper outlet for disposal in managing RL operations in educational institutes. The challenges identified in our study is unique to the Indian sub-continent and provides a result based on the current scenario of RL implementation in Indian educational institutes. The findings from our study indicate a unique perspective of RL implementation challenges. We analyzed 29 challenges to obtain our findings. Furthermore, we use Fuzzy-DEMATEL as our analysis tool to facilitate finding results. We present this as the uniqueness of our study from the available literature.