Path analysis of hospitality workplace dignity, organisational commitment, and intent to quit in hotel industry: The mediating role of organisational commitment

Abstract

Purpose: To determine the structural relationship between hospitality workplace dignity, organisational commitment, and intent to quit, and further to evaluate the mediating effect of organisational commitment on hospitality workplace dignity and intent to quit special in the Hotel Industry. Design/methodology/approach: The study is quantitative in nature with empirical evidence associated with it. A total of 250 employees working in luxury hotels in Jaipur are considered for the study. Data is collected from the respondents based on quota and convenience sampling and is analysed using Structural Equation Modelling. Findings: The results from the exploratory factor analysis conducted extracted four factors namely—recognition at workplace (RW), barriers to workplace dignity (BWPD), organisational commitment (OC) and intention to quit (INQ). Both the structural and measurement models generate a good fit and significant association between RW and INQ; while the influence of BWPD on INQ is not significant and OC fully mediates the relationship. OC partially mediates the relationship between RW and INQ. The analysis is conducted in two stages. The first stage enquires the mediating relationship of OC on the relationship between RW and INQ; the second stage corresponds to measuring the mediating effect of BPWD and INQ. The path from BWPD to OC and OC to INQ is seen to be statistically significant. This states that the variable of OC does have a fully mediating role among these two variables. Originality: The study attempts to find the influence of workplace dignity on intention to quit amongst employees in a highly acclaimed tourist destination in a developing nation while measuring the mediating role of organisational commitment.