Pastoral Closeness in Physical Distancing: The Use of Technology in Pastoral Ministry during COVID-19

Abstract

COVID-19 has posed immense challenges for society in general, and for those who work in healthcare in particular. The impact and burden of pandemic isolation on the emotional and physical welfare of patients and staff is well documented. Healthcare systems have come under unprecedented pressure as a result of the pandemic, alongside the imposition of isolation, visiting restrictions, and public health measures to curb the spread of this virus. For patients in hospital, isolation has been further compounded by the necessary use of personal protective equipment, which is a physical barrier to communication for both patients and healthcare staff. These restrictions have also impacted on how healthcare chaplains provide pastoral care to patients, their loved ones, and to colleagues. This article from the Republic of Ireland shares the experiences of healthcare chaplains in the provision of pastoral care through the use of virtual video-call technology by way of tablets and/or other mobile devices. This new approach has proved to be an innovative way of providing pastoral care while having to remain physically distant. Considering the well documented burden of isolation and the societal reality of quarantine, the use of technology is explored by healthcare chaplains with the aim of maintaining pastoral closeness and care.