Past Achievements and Future Promises of Digital Transformation: A Literature Review

Abstract

AbstractDigital transformation is the process of using digital technologies to create new or change existing business processes, culture, and customers’ service experience. Digital transformation is the reimagining of business in the digital age. A radical rethinking of how an organization uses technology, people, and processes to fundamentally change business performance is referred to as digital transformation. Digital transformation, on the other hand, starts and ends with how you think about and engage with customers. With digitalization on our side, we have the opportunity to reimagine how we do business, how we engage our customers as we move from paper to spreadsheets to smart applications for managing our businesses. Digital technology has pervaded nearly every industry, and concepts such as Big Data, Internet of Things, virtual reality, artificial intelligence, and digital transformation now figure prominently in discussions of current and future trends. In particular digital transformation refers to the idea of extensive restructuring of operations in organizations, business agencies, and other entities to incorporate technological innovations that completely reshape the approach to the processes. Although interest in digital transformation has recently extended from practitioners to scholars, the academic literature on digital transformation is still rather limited. This literature review was aimed at mapping out existing scholarly resources on digital transformation to provide a baseline understanding of the areas covered, define the extents of adoption of technology, and understand future trends in digitization.KeywordsDigital transformationArtificial intelligenceIndustry 4.0TechnologyBusinessIOTPRISMAWebBooleanVariablesTechnologiesDigital processesUser experienceUXChallengesProcessBig DataDigital frameworkDataHealth services