Abstract
ABSTRACTFrom fieldwork conducted ahead of the London Olympic Games, we develop new understanding of how organizations hand over digital data from the project to operations. Prior research explains how practitioners negotiate meaning across boundaries in ongoing work. However, it gives little attention to hand-over, where one group disengages as another engages. We use the analogy of the baton pass in a relay race to articulate how hand-over requires attention to sequence, timing, passing technique and communication within a time-constrained window of opportunity. In our case study, the project delivery team transfer responsibility for sports venues and other facilities, and their associated digital data, to Games operators. We show how delivery professionals both project the nature of future work; and probe how meanings will be interpreted. They seek to extend the window to discuss and negotiate meaning with operators. Our study contributes to research on engineering projects and on the coordination of kn...
Highlights
As an international celebration of exceptional performance in sport, the Olympic Games provide a context in which, for a few short weeks every four years, human achievement is rewarded through medals and world records
In shifting focus from knowledge coordination between groups in ongoing activity, to knowledge coordination between temporally separated groups, this study provides new theoretical insights, raises new questions and opens up new phenomena for study
The analogy of passing the baton in a relay race illuminates the temporal nature of the knowledge coordination involved in organizational handover
Summary
As an international celebration of exceptional performance in sport, the Olympic Games provide a context in which, for a few short weeks every four years, human achievement is rewarded through medals and world records. Our fieldwork examined how related digital information changed hands from the delivery project (the project construction teams, CLM, and ODA) to the operators (the Games operator, with planning for an eventual handover to legacy owners).
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