Abstract
This study presents a comparative analysis of passengers preference and satisfaction of two kinds of public transportation in Malaysia, namely, train commuter (KTM) and Light Rail Transit (LRT). One of the important issues regarding public transport is the passenger satisfaction. The main objective of this research is to describe traveler’s satisfaction and preference towards public transport with service quality attributes. Parameters in passenger preference and satisfaction on public transportation network are facilities, comfortness and quality of services. A survey was conducted public transportation network in Kuala Lumpur, Malaysia through a self questionnaire. They were 312 respondents voluntarily participated in this study. Result showed that passenger’s preference and satisfaction in the LRT services are better than Komuter. The application of this study suggested Komuter service need to improve their quality of service to attract more passengers.
Highlights
In recent years, the number of car owners in Malaysia is growing rapidly
The analysis found that the measurement of sample adequency (MSA) KMO is 0.905 more than 0.5 and that the survey data suitable for analysis of principal component analysis (PCA)
And Conclusion: This paper aimed at investigating whether overall customer preference and satisfaction with Malaysian public transportation network is related to service quality attributes
Summary
The number of car owners in Malaysia is growing rapidly. Total number of registered motor vehicles in Malaysia is approximately 18 million. At we can see majority of car owner are rapidly increased in Selangor, Federal Territory and Johor states. This lead to massive traffic jams in the city center and surrounding area State Perlis Kedah Pulau Pinang Perak Selangor.
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