Passenger transport safety analysis based on 4R crisis management and passenger perception

Abstract

China's urban rail transit construction has developed rapidly in recent years. More and more cities have opened rail transit in China, and the total mileage of rail transit operations is also increasing. With the expansion of the rail transit network and the increasing trend of passenger flow year by year, the pressure on urban rail transit stations’ safety management is increasing daily. How to adhere to people-oriented thought, put the safety of passengers’ life and property in the first place, and constantly improve the level of safety management of urban rail transit stations is an urgent problem to be solved by urban rail transit enterprises. In this paper, from the perspectives of enterprise security management and passenger safety awareness, namely, based on the 4R crisis management theory and SERVQUAL model index system of building enterprise and passenger perception perspective, and then through the investigation and analysis, it is concluded that urban rail transit passenger station safety management in the safety management in different stages of the 4R crisis management mode exists a difference of perception, and adjust enterprise security management strategy according to perception difference.