Particularities of Quality System Management in Local Public Administration

Abstract

This paper aims to identify and describe the quality management system formulated by local government authorities, ISO international standards applicable in the field of public services and local government as well as documents that can be developed to achieve the quality of services provided to citizens. We consider it useful to present these aspects related to quality precisely in order to understand how the representatives of the local and central public administration authorities can achieve the stated goal of the state - that of building a transparent and citizen-oriented public administration.