Abstract
Since the late 1960s, there has been an idea to separate explanatory and design sciences, and practical research within explanatory paradigm has been based to finding out what is part of reality. This article aims to build and trial an innovative procedure for improving work system in the small- and medium-sized enterprises. This article discusses three key issues according to design science approach: the views of applying evaluation methods in prescriptive-driven research; the concept of making a multi-criteria objectives model for evaluation and the execution of the model. This article concludes by offering an outline of a framework for innovative approach to the method-assisted research in a supporting work system. A case showed that human work comprised mainly organisational issues (45%) followed by cognitive (41%) and physical (15%) ones. Within each category, the most important sub-issues were data management (18%), own skills (17%) and working postures (9%).
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