Paratransit minibus taxi transport services in Addis Ababa

Abstract

ABSTRACT Public transport service in Addis Ababa is provided by both public and private operators. However, the inability of the public sector to meet the increasing transport demand has given rise to the emergence of privately owned paratransit transport services. The minibus taxi sector is the dominant public transport mode which provides a means of mobility for the majority of the city’s residents. However, the service provided by the sector is still far from being efficient and has a lot of operational constraints. But, various attempts have been made by the city’s transport authority to improve service provision in the city. Thus, to carry out this study, both primary and secondary data were used. Instruments like questionnaires, interviews, as well as observation were intensively employed. Finally, the Arada sub-city was selected purposively to execute the study as it is the hub for 9 taxi terminals with 25 routes radiating into several directions of the city. A total of 50 minibus taxi drivers were selected using the convenience sampling method. Results of the study revealed that the presence of complex owner-driver relations, customary operational practices, and poor institutional organization of owners’ associations as well as inefficient regulation creates unpleasant work situations and hence profoundly affected service delivery. In addition, the study found that all of these situations are threatening the sustainability of the sector as most vehicle owners have less interest in staying in the business.