Paperless Technologies in Universities: Examination in Terms of Unified Theory of Acceptance and Use of Technology (UTAUT)

Abstract

This study aims to determine the factors affecting the use of paperless technologies by university office staff and academicians. The study sample comprised 726 academics and administrative staff from 10 public and 3 foundation higher education institutions in Turkey. Care was taken to ensure that the selected universities had switched to paperless processes or that work was largely conducted through digital tools. When the path analysis results were examined, it was determined that performance expectation, effort expectation, and social impact positively affected the intention to use paperless technologies. In addition, intent to use has a mediating role on the effect of social influence, effort expectation, and performance expectation on actual usage of paperless technologies. Our hypotheses were supported. According to the research results, social impact, effort to be spent, and the performance of paperless technologies effectively encourage academic and administrative staff at universities to use paperless technologies.