Abstract

Abstract Study question How can fertility clinics be encouraged to implement evidence-based person-centred care? Summary answer To help fertility clinics provide holistic care to their patients a multidisciplinary team developed a user-friendly, evidence based practical guidance. What is known already Despite wide evidence about the benefits of person-centred care for patients seeking fertility treatment, this is not systematically implemented in most fertility clinics. Study design, size, duration The aim was to develop evidence-based practical guidance on person-centred care for fertility clinics. A multidisciplinary team collaborated to developed person-centred care guidance for fertility clinics over a 12-month period. Participants/materials, setting, methods A group of 18 stakeholders, including:15 fertility experts, 2 patient associations and 1 quality manager reviewed and summarised evidence relating to the needs of fertility patients to guide the implementation of person-centred care in fertility clinics. It was specially designed to fulfil the needs of different countries’ legislation and cultural contexts. Main results and the role of chance This collaboration resulted in a unique and practical evidence-based tool to help fertility clinics implement best practice in person-centred care. It includes a range of topics such as: the importance of a patient care system in ART; benefits of patient-centered care for patients, staff, and the clinic; ways to communicate information to patients; informing about fertility treatment options; fertility awareness; men’s needs; emotional support; benefits of a mentor program; how to support to staff; exit strategies; needs of patients seeking cross-border care; the fertility clinic’ online communication; engaging patients in good and safe choices; and also how to care about patients undergoing a gamete donation treatment. Limitations, reasons for caution Despite the large number of topics required to support on fertility clinics, high impact topics were prioritised in the first phase of the guidance document – which will be updated periodically. Wider implications of the findings This guidance offers added value to fertility clinics and patients. The authors were able to adapt scientific evidence into a practical and user-friendly guidance that allows all staff to understand the concept of patient-centred care, the roles, responsibilities, actions that can be taken to improve patient experience, outcome and care. Trial registration number NO

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