Overcoming the barriers in implementing TQM and sustaining the success through continuous quality improvement: Deming’s 14 points

Abstract

Quality, cost and delivery, aptly described as "manufacturing deliverables', are key for the success of any organization. In recent times, factors like speed of delivery, customization, flexibility, and competitive price are also considered as strategic variables. These developments have tremendously increased the pressure on the operations managers who are looking out for possible ways and means of achieving these multiple objectives. To be successful, TQM program may be included and reliable information on the results of implementation between departments should be made.