Abstract
Good communication skill in the English language is a necessity for graduates in a second language learning environment to ensure that they can secure employment upon graduation. To be successful communicators, learners must be able to deal with their apprehension appropriately which can be difficult especially for learners with low self-esteem and those who fear that they are incompetent in the English language. This study explores the potential of emotional intelligence as a means to overcome communication apprehension among tertiary learners. The instruments used to measure these two variables are the Emotional Skills Profile (ESAP) by Nelson and Low (2011) and the Personal Report of Communication Apprehension (PRCA24) by McCroskey (1982). The results indicate a significant negative association between emotional intelligence and communication apprehension. The regression analysis shows that intrapersonal, self-management and personal leadership are important predictors in determining communication apprehension levels. Hence, it is vital for language educators to incorporate emotional intelligence within the language curriculum to enhance learners’ confidence in using the second language.
Highlights
Effective oral communication includes the ability to convey meaning and the confidence to use the language in a variety of situations for different purposes
These variables continue to have an impact on the language learning efforts of second language learners and cause them to suffer from anxiety when learning the second language and in using the language for communicative purposes
Learners who fail to equip themselves with the confidence to communicate effectively in the English language will have to face the challenge of being rejected for job offers
Summary
Effective oral communication includes the ability to convey meaning and the confidence to use the language in a variety of situations for different purposes. (Young, 1991; Francis & Thomas, 2005). These variables continue to have an impact on the language learning efforts of second language learners and cause them to suffer from anxiety when learning the second language and in using the language for communicative purposes. Learners who fail to equip themselves with the confidence to communicate effectively in the English language will have to face the challenge of being rejected for job offers
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