Overall justice and emotion regulation: combining surface acting with unfairness talk for greater satisfaction and less exhaustion

Abstract

PurposeThis study examined the dual roles of supervisor-directed surface acting (SDSA) and unfairness talk emerging from low overall justice judgments and the impact of these variables on subordinates' job satisfaction and emotional exhaustion.Design/methodology/approachWorking professionals (n = 203) were sampled from online panel services in a time-separated data collection design.FindingsSDSA was found to mediate the relationships of overall justice with emotional exhaustion and job satisfaction. Additionally, unfairness talk reduced the debilitating effect of SDSA on emotional exhaustion, not job satisfaction.Practical implicationsThe paper highlights the importance of supervisors understanding the problematic nature of ongoing interactions with subordinates after unjust events occur.Originality/valueThis study helps to better explain why overall justice assessments influence subordinates' job satisfaction and emotional exhaustion. Additionally, the findings show that unfairness talk may not be as detrimental as suggested in recent studies, and it acts as a coping mechanism when contending with high SDSA, especially when emotional exhaustion is considered.