Abstract
The COVID-19 pandemic is a complex, disruptive event with many impacts beyond those related to health, national economies and global competition. While many worldwide companies were challenged to survive, the pandemic also presented many development opportunities for the long-term. The digital transformation, accelerated by the Covid-19 pandemic, require new skills (OECD, 2020) informed by greater attention to the applied ethics of responsibility. Moreover, the development of the pandemic has generated an acceleration in a process of change in consumer behavior. Many businesses around the world have become aware of having to reconsider their market relationships starting from marketing channels, the use of marketing channels, from multichannelling, to omnichanneling, to metachannelling.
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