Abstract
Background and snapshot of key issues.- Outsourcing fundamentals.- Attitudes to outsourcing worldwide.- Selecting an outsourcing service provider.- The Indian judicial system.- Critical contract considerations - jurisdiction issues.- Allocation of risk into the contract.- Project management.- Contract discharge and methods to reduce liability.- Pricing.- Transition-in and change control.- Scope of services to be outsourced.- Service Level Agreements.- Contract enforcement.- Contract termination procedures.- Unenforceable contract terms under Indian legal system.- The EU Data Protection Directive 97/66/EC and related issues.- Intellectual property rights (IPR).- Transferring employees as part of the outsourcing agreement.- Legal and regulatory risks.- Specific Indian legal issues of importance.- Summary.
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