Abstract
Outsourcing in banking in Poland is relatively new however quickly growing practice. The major reason for the rise of outsourcing is the fact that it enables to restructure costs and assets of bank and make the banking companies more profitable and competitive. Thanks to outsourcing banks can reduce costs, improve their focus on core competencies, reduce time to market and accelerate reengineering benefits. Banks in Poland outsource mainly supporting activities including transport, IT, trainings, distribution and logistics, sales and marketing, real estate or facilities management (46,7%). Outsourcing of contact centers, administration and human resources is less popular but still present in many banks. Many banks outsource also document scanning, security guard services, processing of cash, documents, production and personalization of credit cards, ATM service and mailing of bank documents. Among services expected to be outsourced within the next two years most frequently enumerated were IT services, distribution and logistics, transportation, human resources and contact centers.
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