Outsourcing of logistic services in Polish e-commerce stores

Abstract

Purpose: The aim of the article is to present the issues of outsourcing logistic services in Internet commerce companies. Design/methodology/approach: The article is based on an analysis of the literature on the subject and reports, as well as the presentation of the author's own questionnaire research. Findings: Own research has shown that the outsourcing of logistics activities in Polish online stores is still not very popular. For several years, the percentage of companies using the services of external companies as part of logistics has been at the level of 10%. Research limitations/implications: The issues require further research, mainly in order to define the reasons why companies decide to carry out activities in the area of logistics on their own. It would be advisable to analyze and compare the costs of logistics activities in detail in the case of outsourcing and in the case of carrying out these activities on their own. Practical implications: From the practical point of view, the presented analyzes can be used by companies offering their services as part of logistics for electronic stores, so that their offer is better suited to the specificity of e-stores. Originality/value: The article is addressed to academics and students, but also to entities operating in the logistics industry - mainly companies offering fulfillment. The work presents the current results of original research and compares them with data from previous years, which allowed to indicate the trend in the development of logistics services outsourcing in the e-commerce industry. Keywords: logistics outsourcing, fulfilment, logistics services, e-commerce. Category of the paper: Research paper.