Abstract
The article is dedicated to the actual problems of the use of outsourcing model for business processes management in organizations. The objects of the research were the companies working in the sphere of electronic business: the developers of electronic services, trade enterprises, service aggregators sites. Electronic business is virtual and it is developing according to its own laws. Its main peculiarity is that the majority of business-processes are connected with information flows. They are less material than in traditional business. Companies’ profit is created on the basis of the active involvement of informational resources. It was found out in practice that the outsourcing model is in demand in electronic business. The article reveals the concept of customer value taking into consideration the specific character of electronic business. A unique model of evaluation of advisability of full or partial use of outsourcing of business processes on the basis of complex evaluation of costs indexes and risks of a company. We suggest graphic interpretation of the author’s model – a diagram of making decisions on transferring different informational business processes of a company to outsourcing on the basis of the identification of risk zones. DOI: 10.5901/mjss.2015.v6n6s3p328
Highlights
The possibilities to increase competitiveness, entering new markets, increasing of the effectiveness of work of the electronic business participants can be found in the use of outsourcing models of business processes and services
For companies working in the field of e-business there are determined the parameters of the assessment of the risk from the transition of information business process to outsourcing (Table 4)
In practice the question arises : how big is the risk of transition of a business process to a third party
Summary
The possibilities to increase competitiveness, entering new markets, increasing of the effectiveness of work of the electronic business participants can be found in the use of outsourcing models of business processes and services. In general outsourcing is a management business model when part of business processes or production functions are transferred to another company to fulfill. The works of leading scientists such as R. Gottschalk, J.Brian Heywood, R.Morgan, S.Wilson and others were dedicated to the research of this concept and the factors of attractiveness of outsourcing model
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