Abstract
Financial inclusion is one of the means for overall economic development of a country. The growth of the retail banking industry fosters financial inclusion by providing financial products and services to people in the rural areas of the country. The nationalization of prominent commercial banks has improved the banker customer relationship. The measures taken by the Reserve Bank of India and other regulatory bodies have strengthened the banking industry and have raised the level of confidence in the minds of the public about the banking sector. The banking history has undergone tremendous changes in the last few decades.
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