Out-Sourcing and Organizational Performance of Seroma Limited in Uganda

Abstract

This study examines the outsourcing and organizational performance of Seroma LTD in Uganda. A sample of 66 respondents both female and male employees out of the target population of 70 of the company were used for the study. The study employed case study research. The study findings showed that the company does carry ·out outsourcing of services from third-party service providers as shown by the greater majority of respondents. The findings also showed that when it came to outsourcing management, the company was effective and thusconcluded that factors that were considered by the company before outsourcing were cost restructuring, quality appraisal, and current employee skills. Appraisal process and legal issues, stalling issues, and risk management. The study recommended that the company should carry out an appraisal of the outsourcing model that it is using which should also take into consideration the relationship the company has with the respective service providers. More so, the company should carry out a strict and vigorous appraisal process when selecting a potential outsourcing partner. This should be done in line with establishing reliability, post-transaction, service guarantees, and warranties as well as legal cover. Finally, the company should restructure its outsourcing strategy to take into account the need for productivity in Seroma since productivity is pivotal to organizational performance. Keywords: Organizational performance, Outsourced services, Outsourcing, Productivity, Strategic management