Abstract
COVID-19, one of the worst pandemics in recent years, have changed the face of our world. Every sector has been experiencing a tug in unexpected directions than anticipated. Often it is said that the healthcare sector is facing a boom in this COVID-19 episode, nevertheless there has been a decline of out-patient segment in hospitals. An out-patient is one who visits a hospital for treatment without staying overnight. Through this time of uncertainty where a new normal is being burgeoned, the people’s attitude towards healthcare has shifted a great deal. Predominantly out-patients are hesitant to continue with their regular physician visits by delaying or avoiding unneeded visits. People with underlying diseases, both which are at low risk or at high risk, find themselves at higher caution due to the COVID-19. This study focuses to understand the attitude of out-patients and of out-patient’s with risk during this COVID-19 pandemic towards hospitals in India. Online or Tele medical consultation has picked up momentum among out-patients during the COVID-19 Unlock phase which shines a possibility as a new normal in the healthcare industry.
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