Orrelation of Administrative Services and Pharmacy Services to BPJS Patient Satisfaction

Abstract

Introduction: According to Director Decree No. 4 Year 2009 About the Hospital requires high support and commitment to achieve quality primary care for BPJS health patients. One that can assess the success of a hospital with good quality is to increase patient satisfaction. The purpose of this study was to determine the levelof satisfaction of BPJS patients with health services, especially in administration and pharmacy waiting time. Method: This study uses a quantitative approach, especially observational analytical design to investigate the hypotheses formulated and identify potential relationships between variables this study design uses sectional scoss with questionnaires of 103 respondents who are members of BPJS Health patients. Results: Based on satisfaction that the level of BPJS patient satisfaction in each dimension of reliability 70.4%, comprehension 71.6%, guarantee 73.6%, physical evidence 69.4% and empathy 73.8%. Conclusion: patient satisfaction in hospital health services in terms of administrative services 89.3%, BPJS patient services in terms of pharmacy 89.1% and those who stated relatively fast in waiting time 64.1%