Organizing for Information Retrieval in Transactive Memory Systems

Abstract

Advancing transactive memory (TM) theory, this research explores information retrieval between members of 12 preexisting organizational work teams. The teams examined are larger than the ad hoc groups studied in previousTM research. The central components are team members' (a) communication for topic-specific information retrieval, (b) perceptions of their own knowledge levels, and (c) perceptions of each others' knowledge levels. Social network analysis techniques were used to examine the communication ties between members at multiple levels. The emergent communication patterns were compared to theoretically expected patterns. The perceptions of self and others' expertise were used to understand the emergent patterns. The results show emergent communication patterns in these work teams only partially match the theoretical predictions and are highly related to members' perceptions of others' expertise. Self-reported expertise levels were not good indicators of the communication patterns. The results also reveal emergent structures counterintuitive to TM theory.