Organizational Wellbeing in CSOs in Morelos (Mexico): Findings from a Qualitative Study

Abstract

In recent years, civil society organizations (CSOs) have become a significant aspect of Mexican reality given the number of people involved in them and their contribution to the services sector. These entities are organizations where voluntary and paid workers may experience wellbeing conditions that are inherent in empowerment processes, feelings of usefulness, and the satisfaction associated with participating in decision-making. At the same time, contradictory dynamics related to governance, power relations, leadership, and decision-making may be activated in CSOs and create uncertainty and psychosocial malaise. In this research, based on a grounded theory approach, 11 interviews and 89 questionnaires were realized in 14 service-providing CSOs in the Mexican State of Morelos, highlighting the wellbeing/malaise dimensions and psychosocial factors that are relevant for their members.