Organizational System Resilience to Disinformation: A Viable Systems Model Exploration

Abstract

AbstractThis paper explores the utility of organizational system modeling frameworks to provide valuable insight into information flows within organizations and subsequently the opportunities for increasing resilience against disinformation campaigns targeting the system's ability to utilize information within its decision making. Disinformation is a growing challenge for many organizations and in recent years has created delay in decision making. The paper has utilized the viable systems model (VSM) to characterize organizational systems and used this approach to outline potential subsystem requirements to promote resilience of the system. The results of this paper can support the development of simulations and models considering the human elements within the system as well as support the development of quantitative measures of resilience.