Organizational Socialization and Psychological Contract: the Vulnerability of Temporary Newcomers. A Case Study from an Italian Call Center

Abstract

This study aims to analyze the link between the construction of an effective psychological contract with the organization and the success of the socialization process. To this purpose 241 employees of a Call Center organization have been contacted. A questionnaire composed by measures of Organizational Socialization (Haueter et al. Journal of Vocational Behavior, 63, 20–39, 2003), Psychological Contract (Rousseau 1995), Job Satisfaction (Wanous et al. Journal of Applied Psychology, 82, 247–252, 1997) and Organizational Committment (Allen and Meyer 1990) was administered. Results have underlined that organizational socialization may influence the development of the psychological contract thus determining job satisfaction and organizational commitment. This research has been developed in an interdisciplinary perspective, taking into account the peculiarity of the Italian legal framework. In this regard, the analysis has been focused on how the E.U. flexicurity strategy has been implemented in Italy, according to the recent reform of labour market regulation (2012–13) and on the specific regulations introduced for call centres.