Abstract
This qualitative exploratory study examined the effectiveness of organizational resilience processes adopted by Destination Management Organizations (DMOs) in Small Island Developing States (SIDS) during a global crisis. Study results showed that the DMOs’ organizational resilience engaged strategies fostered within a positive work climate (PWC) where dynamic processes of resilience capabilities emerged for Caribbean SIDS. These organizational resilience processes are complex and dynamic, with an interplay of both internal and external influences. The study offers practical and theoretical implications for public organizations in the service sector, where an integrated framework for engaging resilience strategies and capabilities processes emerges.
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