Organizational Reputation in the Public Administration: A Systematic Literature Review

Abstract

AbstractDespite the increasing number of publications on organizational reputation in the public administration throughout the last two decades, no systematic review has been conducted to synthesize the current state of the literature. This article contributes to this issue by bringing together empirical and theoretical academic research—119 articles and seven books—to analyze five critical aspects of this scholarship: conceptualization, types implemented, antecedents, outcomes, and multidimensionality. This work provides an overview of the field while identifying five critical areas for further research: reputational audiences, public leaders’ impact on reputation, development of typologies based on the characteristics of reputation, the use of standardized methods to conduct more cross‐country studies, and research on a wider variety of cultural and organizational contexts.