Organizational Performance Measures for Business Process Management: A Performance Measurement Guideline

Abstract

This paper focuses on organizational performance measurement. It offers an overview of the literature on organizational performance measures, approaches and frameworks. Analysis indicates that organizational performance measurement is well recognized as an important part of the business process management literature. The purpose of this paper is to propose a performance measurement guideline. Defining an appropriate guideline helps to clarify and systemize this field, but also represents a critical step for business practitioners since it could influence the success of organizational performance measurement system development.