Organizational learning from good practices in university management

Abstract

Good practices in higher education should be exemplifying and possible to replicate, generating learning for every organization, and become a strategic factor in its management. This research deepens the good university practices of the International Telescopi Network that groups Latin American institutions. Methodically, 133 reports were analyzed between 2001 and 2016 from 54 universities in Latin America and Europe, using descriptive statistics and analysis of relations with the Atlas.ti software. Six areas of best practice were identified: undergraduate professor management, postgraduate professor, administrative, community engagement as well as academic and service management. According to the EFQM (European Foundation for Quality Management) model, the criteria of processes, products and services is the most prominent.