Abstract
Abstract In the context of industry 4.0, management of knowledge represents a real challenge, since the tacit knowledge acquired by the expert operators is not transferred quickly and easily to newly arrived operators. This sharing of knowledge could help in the faster adaptation of humans to workstations and could bring the more agile accommodation of artificial intelligence techniques to allow the self-learning. The Business Process Management (BPM) is a technique which enables the representation and analysis of processes, has been already mention in the literature as a useful tool that can facilitate the Knowledge Management. A process repository can be accomplished with BPM, thus promoting agile and fast knowledge transfer in a context where new skills emerge and must be quickly taken up. This paper intends to show the development of the working instructions maps, with workers’ tacit knowledge, using the BPMN 2.0, in a chemical industry. This representation allowed the creation of a knowledge’s repository which will help the company (in a I4.0 environment) to deal with the most existing workforce rotation, thus preserving most of the knowledge within the company itself.
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