Organizational Fairness and Organizational Citizenship Behaviour: A study of selected fast food industries in Uyo metropolis, Akwa Ibom State, Nigeria

Abstract

The main purpose of this study is to examine the impact of organizational fairness on organizational citizenship behaviour in fast food industries in Uyo Metropolis Akwa Ibom State, Nigeria. The study adopted a correlational approach by considering organizational fairness as an independent variable and organizational citizenship behaviour as the dependent variable. The sample for the study consist of 40 employees selected randomly from fast food industries in Uyo. Data were collected through two standard questionnaires after having been validated and confirmed by experts. A 4 scale with 16 items developed by Khuarana (2013) was used to measure organizational fairness with the following components. Distributive fairness, procedural fairness and interactive fairness, whereas, Podsakoff’s (2003) 24 items scale was used to measure organizational citizenship behaviour based on Organ’s (1988) five dimensions of organizational citizenship behaviour which are: Altruism, sportsmanship, civic virtue, conscientiousness and courtesy. For data analysis, correlation and regression analyses were employed in the study and the result showed that, there is a significant positive effect of organizational fairness on organizational citizenship behaviour. Secondly, the result also showed that among the construct of organizational fairness, procedural fairness has the highest and significant correlation with organizational citizenship behaviour. Therefore, it is recommended that, for fast food industries in Uyo, Akwa Ibom State, Nigeria to be effective in achieving its targeted goals and objectives, it is required of them to reevaluate its performance specifically on the three basic dimensions of fairness and their associated variables.