Abstract
This papers presents a study of the experiences and perceptions of Australian construction firms in using quality management systems, particularly those based on ISO 9000. A considerable variation has been observed in relation to specific quality related outcomes. In order to achieve consistent outcomes, a best practice implementation model for management of quality in construction needs to be developed by identifying the causality of each outcome. However, the development of such a model requires the use of validated constructs specific to the discipline, something that has not been found in the existing literature. A set of constructs is proposed for this purpose.
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