Organizational culture and performance appraisal process: Effect on organizational citizenship behavior

Abstract

The main purpose of this study was to explore the relationship of organizational culture (OC) and the performance appraisal (PA) process and their impact on the organizational citizenship behavior (OCB) of academic staff. The extra role behaviors of employees beyond formal requirements are known as OCB, which is believed to promote the effective functioning of an organization and to contribute to individual success in an organization. The instrument used in this study was a self-administered questionnaire involving 77 academic staff members of a private higher-education institution in Malaysia. Our results reveal that the seven dimensions of OC developed by O’Reilly et al are correlated with PA in this study and have a significant impact on the OCB of academic staff. OCB has been studied in many business organizations, but has largely been ignored in the education industry. This research offers a significant contribution to the understanding of the OCB of academic staff, and its implications for the effectiveness of higher-education institutions are discussed.