Abstract
This article presents a conceptual framework for describing organizational crises. Based upon the assumption that a human system passes through several phases as it adapts to a crisis situation, the article describes a four-stage model, beginning with an initial period of Shock, then a period of Defensive Retreat, followed by Acknowledgment, and finally, by a process of Adaptation and Change. The four phases are presented as they apply to the individual in crisis and then are extended to incorporate organizational parameters. This is followed by a discussion of the model's relationship to other known concepts in the areas of behavior under stress, the processes of change, small-group behavior, leadership style, and organizational structure. The article concludes with some implications about the potential use of this conceptual framework as a guide to the organizational consultant.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
