Organizational Constraints on Innovation and Intrapreneurship: Insights from Public Sector

Abstract

Research on organizations has shown that the survival and growth of enterprises in dynamic business environments would depend largely on their ability to promote innovations within their organizations. The innovation process with its various stages of idea conception, development, implementation, and integration to the existing business portfolio is naturally an organizational process which inevitably requires intrapreneurial orientation among the employees. Above all, the entire process calls for an enabling culture and appropriate systems so that employees are motivated to take up intrapreneurial ventures. The aggressive efforts by companies from developed countries for capturing global markets, encouraged by the liberalized economic policies of the Indian government, have drastically changed the business scenario in India and probably the worst affected by such changes are the public sector companies in India. Whether in the private or public sector, companies are faced with only two options: innovate or perish! It is in this context that the present study was undertaken in large public sector corporations in India. The major objective of this study was to identify the organizational constraints against innovations. The best way to understand such issues is to interact with the innovators themselves because it is they who have experienced these constraints. The first step in the methodology, therefore, was to identify a few highly innovative projects from public sector organizations which was done by rating the innovativeness of 162 projects submitted for an innovation award in the petroleum sector. Thirty-one highly innovative cases were thus selected for a detailed study. A qualitative analysis of the cases brought out the following organizational constraints against innovation: Absence of failure-analysis systems (100%) Lack of patenting initiatives (97%) Lack of recognition for innovations in non-core areas (94%) Poor handling of change management (90%) Informal team formation (81%) Low emphasis on dissemination and commercialization (77%) Inadequacy of rewards and recognition (65%) Procedural delays (58%) Poor documentation and maintenance of records (58%) Easy access to foreign technologies (55%) Unclear norms on linking innovations with career growth (48%) Lack of recognition for contributions by support functions (45%) Ambivalent support from the immediate supervisor (39%) Inadequate systems for the promotion and management of ideas (35%) Lack of facility for pilot testing (29%). The study clearly shows that Indian organizations are yet to institute many systems and procedures required for supporting innovations. Although many of these organizations have formal R&D departments/divisions, it appears that R&D without the necessary organizational support is merely a ritual rather than the part of a proactive innovation strategy. R&D facilities and organizational support for innovation are not to be treated as independent arrangements but have to emerge from an overall innovation strategy as complementary systems supporting each other. Absence of such an integrative perspective and strategy seems to be the overarching constraint against innovations in Indian public sector organizations.