Organizational Conflicts: The Effects on Team Effectiveness in a Malaysian Statutory Body

Abstract

Conflict has been suggested to be positive and useful for organizations. However, conflict provide negative effects, interferes with team performance and reduces satisfaction because it triggers stress and negativity that steer team members away from performing task effectively. Therefore, the aim of the study is to investigate the effects of these conflicts toward team effectiveness in a Malaysian statutory body. Three (3) types of organizational conflicts will be studied: task conflict, relationship conflict and process conflict. It is also to explore which of the three (3) conflicts have the most implication on the team effectiveness in the organization. A survey was conducted among the employees in the Malaysian Statutory Body to explore their response towards organizational conflict (task conflict, relationship conflict and process conflict) and team effectiveness. The findings of this study highlighted the understanding of the organizational conflict, team effectiveness from the employees’ perspective. Based on the findings of this research, both task conflict and process have a moderate positive relationship with team effectiveness while there are no relationship between relationship conflict and team effectiveness .The findings of this study offers recommendations that would help the organization to improve the situation.