ORGANIZATIONAL COMMUNICATION AND EMPLOYEE COMMITMENT IN THEHOTEL ESTABLISHMENTS IN ABONEMA, AKUKU-TORU LOCAL GOVERNMENT AREA (LGA) IN RIVERS STATE

Abstract

This study investigated Organizational Communication and Employee Commitment in Hotel Establishments in Abonema, Akuku-Toru Local Government Area, Rivers State. The objectives of this study were to ascertain how upward communication relates to work morale in the Hotel Establishments in Abonema; determine the relationship between downward communication and employee dedication in Hotel Establishments in Abonema. A sample size of 100 employee was selected using Taro Yamane Formula. The study adopted cross sectional research design. Face and content validity were employed to assess the relevance of the instrument. The research questions were analysed using descriptive statistics while the Null Hypotheses were statistically tested using Pearson Product Moment Correlation Coefficient with the aid of Statistical Package for Social Sciences (SPSS). The findings showed that there was significant relationship between Upward Communication and Work Morale (r = 0576; p = 0.000; p < 0.05). Meaning, significant relationship exists between Upward Communication and Employee Dedication (r = 0.882; p = 0.000; p < 0.05). Therewas no significant relationship between Downward Communication and Work Morale (r = 0.620; p = 0.000; p < 0.05). Meaning, no significant relationship exists between Downward Communication and Employee Dedication (r = 0.911; p = 0.000; p < 0.05). Based on the findings, it was concluded that: Downward Communication had the greatest effect on Work Morale and Employee Dedication; and so, Management should be clear and objective concerning the quality of communication from their positions to their subordinates. It was therefore, recommended that Top Management should ensureclear messages in their Downward Communication Processes to enhance the level of understanding of the Employees.