Organizational Citizenship Behaviors in Higher Education: A Study of Indian Universities

Abstract

Organizational citizenship behaviours (OCBs) have been described as employee behaviours that are not required by job descriptions, are not formally rewarded, and contribute positively to the organization. Previous research has shown that OCBs are related to both individual and organizational performance. Given the importance of OCBs to individual and organizational effectiveness, the purpose of conducting the study was to describe OCBs in the higher education context, describe the relationships between OCBs and various aspects of faculty and staff performance, and explore the extent to which institutional leaders should be concerned with the OCBs of both faculty and professional staff. The study utilized a survey research design to gather information about OCBs in higher education. To observe the need, the present research is carried out to assess the level of behaviour towards OCB. The research is empirical in nature and is based on both primary and secondary data. The primary data has been gathered from 182 respondents belonging to Indian Universities with the help of a self-developed questionnaire. To analyse the data, descriptive and inferential statistics have been used. The findings suggested that staff may exhibit higher levels of OCB. The study is on a very small sample size so the results cannot be generalised.