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Abstract
This study aims to examine the influence of leader-member exchange (LMX) and coworker support on organizational citizenship behavior (OCB) directed to coworkers, and the mediating role of job satisfaction on these relationships. The respondents of this study were 156 employees who worked as salespeople in various industries in Surabaya. The results of testing using PLS-SEM show that LMX has a significant effect on OCB directed at coworkers, but coworker support does not significantly influence OCB directed at coworkers. LMX and coworker support have effects on job satisfaction, and job satisfaction affects OCB directed to coworkers. Job satisfaction mediates the influence of LMX and coworker support on OCB directed to coworkers. Based on these results, companies need to improve the quality of the relationship between supervisors and subordinates, and between coworkers, such as by conducting training activities for them.
Highlights
This study aims to examine the influence of leader-member exchange (LMX) and coworker support on organizational citizenship behavior (OCB) directed to coworkers, and the mediating role of job satisfaction on these relationships
Leader-member exchange and organizational citizenship behavior: A new perspective from perceived insider status and Chinese traditionality
Summary
Kebutuhan akan hubungan antar rekan kerja yang baik menjadi sangat penting saat ini, apalagi dengan fenomena seperti tim kerja, gugus tugas, dan pekerjaan berbasis proyek (Basford dan Offermann, 2012). Studi ini berkontribusi untuk memberikan pemahaman mengenai hubungan antara LMX dan OCB yang diarahkan ke rekan kerja, dan antara dukungan rekan kerja dan OCB yang diarahkan ke rekan kerja, serta bagaimana mekanisme terjadinya hubungan-hubungan tersebut dengan mempertimbangkan kepuasan kerja sebagai variabel mediator pada konteks tenaga penjual. Berdasarkan berbagai teori dan penemuan tersebut, dapat diargumenkan bahwa semakin individu mengalami hubungan yang positif dengan atasannya yaitu LMX yang tinggi, maka semakin individu tersebut akan melakukan OCB yang diarahkan ke rekan kerja. Dapat diargumenkan bahwa semakin individu mengalami dukungan rekan kerja yang tinggi, maka individu tersebut akan semakin menunjukkan OCB yang diarahkan ke rekan kerja. Berdasarkan berbagai teori dan penemuan tersebut, dapat diargumenkan bahwa semakin individu mengalami hubungan yang positif dengan atasannya, yaitu LMX tinggi dan dukungan rekan kerja, ia akan semakin menunjukkan OCB nya yang diarahkan ke rekan kerja. Analisis data meliputi pengujian model pengukuran, yaitu uji reliabilitas dan validitas, dan pengujian model struktural untuk menguji hipotesis
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