Organizational Citizenship Behavior among Social Workers at NGOs

Abstract

The study aimed to identify the degree of practicing organizational citizenship behaviors by social workers (OCBSW) at non-governmental organizations in the Helwan Area of South Cairo Governorate, and the impact of demographic variables; gender, years of service, and income, on the degree of practice. The study also addressed obstacles that hinder the practice of organizational citizenship and makes proposals to boost the practice of organizational citizenship by social workers at NGOs. The study was applied to (130) social workers. The results of the survey indicate that the extent of the practice of organizational citizenship, across its seven dimensions, is high. The results of the study showed no significant statistical differences in the degree of practicing organizational citizenship behaviors due to the gender variable, with the exception of the dimension of ‘commitment to work’. Furthermore, there is no statistically significant correlation between the degree of practicing organizational citizenship behaviors and the experience variable, with the exception of ‘active participation’. Moreover, there is no statistically significant correlation between the degree of practicing organizational citizenship behaviors and the income variable, with the exception of ‘active participation’. Finally, the study concludes with a number of recommendations.