Organizational Change Management in Non-Governmental Organization (Plan International Vietnam)

Abstract

This thesis analyzes the organizational change management in non-governmental Organization (NGOs) applying into the case study of Plan International Vietnam. It was performed with three main goals in mind. The first goal is to give out a systematical approach and test organizational change management theory; The second goal aims to apply this theory into a practical case of Plan International Vietnam to find out the best recommendation, which will help Plan International Vietnam managers in all level have a guide on how to manage change effectively for a success transition period; And the third goal tries to detect some theoretical issue of organizational change management, which can apply in NGOs in specific environment of Vietnam. A detail schedule and method that was used to prepare for doing the research in Plan International Vietnam was set-up. For collecting information, there are 20 interviews dividing into two groups with two different approaches were conducted within Plan International Vietnam: manager group with individual interview approach and staff group with focus-group interview approach. The findings of the thesis showed that internal communication was the most important factor effecting to all operational and issue of Plan International Vietnam in the transition process. Force for an open communication between Plan International Vietnam departments, staffs, and staffs to managers will be the cornerstones of other activities. The thesis also proposed the need for solving the issue of capacity building for both Plan International Vietnam managers and staffs, preparing the readiness for a new environment, new strategy and new task toward Plan International Vietnam vision and mission. The last recommendation is proposed that a review of the current Plan International Vietnam structure should be conducted which will help a better internal communication and management. Finally, author hope that proposed findings and recommendations of the thesis would be implemented for a better future of Plan International Vietnam.