Organizational change management and alignment: A health care case study

Abstract

Performance ImprovementVolume 44, Issue 3 p. 34-45 Article Organizational change management and alignment: A health care case study Paul D. Lange CPT, Paul D. Lange CPT Paul D. Lange CPT, lives in Cape Town, South Africa. He was trained as a journalist before joining a leading marketing consultancy company. Eleven years ago he joined Achievement Awards Group and began designing and implementing incentive programs.Search for more papers by this authorBarry Coltham CPT, Barry Coltham CPT Barry Coltham, CPT, is a Director with the Achievement Awards Group in South Africa. He started his working life in process engineering, production management, and quality management, of working for Unilever (South Africa) and then in the sugar industry. In the following seven years he worked in applied specialty chemical sales and technology, focusing on oil, gas, and water applications. Barry's last 14 years have been spent as Director with the Achievement Awards Group. His prime focus has been on client operations, ensuring the organization delivers on the promise. Special interest areas for Barry include performance improvement in the workplace, research—particularly customer satisfaction—and learning applications to drive performance improvement. Barry may be reached at barryc@awards.co.za.Search for more papers by this author Paul D. Lange CPT, Paul D. Lange CPT Paul D. Lange CPT, lives in Cape Town, South Africa. He was trained as a journalist before joining a leading marketing consultancy company. Eleven years ago he joined Achievement Awards Group and began designing and implementing incentive programs.Search for more papers by this authorBarry Coltham CPT, Barry Coltham CPT Barry Coltham, CPT, is a Director with the Achievement Awards Group in South Africa. He started his working life in process engineering, production management, and quality management, of working for Unilever (South Africa) and then in the sugar industry. In the following seven years he worked in applied specialty chemical sales and technology, focusing on oil, gas, and water applications. Barry's last 14 years have been spent as Director with the Achievement Awards Group. His prime focus has been on client operations, ensuring the organization delivers on the promise. Special interest areas for Barry include performance improvement in the workplace, research—particularly customer satisfaction—and learning applications to drive performance improvement. Barry may be reached at barryc@awards.co.za.Search for more papers by this author First published: 09 February 2007 https://doi.org/10.1002/pfi.4140440308Citations: 2 AboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinked InRedditWechat Citing Literature Volume44, Issue3March 2005Pages 34-45 RelatedInformation