Organisational Culture: A Comparative Study of Public Sector and Private Sector Banks in East Delhi

Abstract

There is a significant transformation in the banking sector in India both in the Public and the Private Sector Banks. The everyday scandals makes it imperative to understand the Organisational Culture of the Public and the Private Sector banks. The various terms that are used in association with organisational culture are: values, ethics, beliefs, ethos, climate, and culture. Ethos are the values that give a unique identity to a group. The study has been conducted using the 4 point Instrument of Udai Pareek on OCATAPACE, the Organisational ethos. OCTAPACE is the acronym for eight steps to create functional ethos. OCTAPACE stands for Openness, Confrontation, Trust, authenticity, Pro-action, Autonomy, Collaboration, and Experimenting. The research is undertaken through a primary survey in 32 branches of the Public Sector and Private Sector banks in East Delhi. The findings of the study indicate that there is an interrelationship between various factors of the OCTAPACE profile in case of the two types of banks. There seems to be no significant differences between the OCTAPACE profiles of the two types of banks.