Organic and amplified eWOM in consumer fashion blogs

Abstract

PurposeIn the past few years fashion blogs have become a popular form of user‐generated content, and consequently, the fashion industry has shown great interest in fashion blog marketing. The purpose of this paper is to describe and analyze consumer‐to‐consumer (C2C) electronic word‐of‐mouth (eWOM) in fashion blogs, and especially to compare naturally‐occurring, i.e. organic eWOM with marketer‐influenced, i.e. amplified eWOM.Design/methodology/approachThe study takes a netnographic approach to the phenomenon of fashion blogs. The empirical material consists of observational data including blog texts and audience comments of six popular fashion blogs in Finland.FindingsFindings indicate that although not as varied as organic, amplified eWOM content in consumer fashion blogs resembles organic content. The main topics discussed in organic eWOM include personal style, brands, designers and retailers, tips and advice as well as purchases. Amplified topics concerned products received by the blogger, brands, designers and retailers, tips given to the audience, and competitions.Practical implicationsThe findings indicate that for blog marketing to be effective and credible, the marketed fashion items, designers, or retailers need to fit the blogger's personal style.Originality/valueSocial media, especially blogs, play an important role in contemporary fashion marketing. This study addresses the emerging, yet scarce area of research into how marketer influence on fashion bloggers can be seen in user‐generated content.