Abstract
AbstractMaking sense of a crisis is an important task for leaders at both the operational and strategic level. In the current article, we argue that there is a difference between sensemaking at the strategic and operational levels of a disaster response. An “appreciative gap” may emerge between the two levels as a result. Such a gap can cause stress and strife between the operational and strategic layers working on the same crisis event. Bridging the gap poses very specific demands on leadership at both the strategic and operational level.
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