Optimizing The Role of The Consumer Dispute Resolution Agency (BPSK) Through The Reformulation of Government Regulation No. 80 Of 2019 Concerning Trade Through Electronic Systems in The Order of Making Legal Sure

Sahat Maruli Tua Situmeang

doi:10.20884/1.jdh.2019.19.3.2824

Abstract

The e-commerce transaction dispute resolution mechanism in PP PSME is considered inefficient and does not provide legal certainty for consumers and for business actors considering the existence of several similar regulations that have existed before. This study aims to determine that the implementation of PP. 80 of 2019 has added an alternative mechanism for e-commerce transaction dispute resolution which is actually considered convoluted, inefficient and does not provide legal certainty. Through the normative juridical research method, which is the aPProach to the problem by seeing, analyzing and interpreting theoretical matters concerning legal principles in the form of conceptions, statutory regulations, views, legal doctrines and related legal systems. In this study, the authors have the opinion that in an effort to realize legal certainty, legal simplification, legal unity and the realization of a fast, simple and low cost dispute resolution, it is necessary to make efforts to establish legal norms through reformulation of PP. 80 of 2019 concerning Trade Through Electronic Systems. Keywords: Electronic commerce; Legal certainty; Legal formation through legal reformulation.

Highlights

The development of information and technology, which is constantly evolving, creates innovation in the business sector and improves the economy through the electronic trading system, which is currently growing rapidly in society
Does not include information and/or instructions for the use of goods in Indonesian in accordance with the provisions of the legislation in force. (2) business actors are prohibited from trading goods that are damaged, defective or used, and tainted without providing complete and correct information on the goods in question. (3) business actors are prohibited from trading damaged, defective or used and tainted pharmaceutical and food preparations with or without providing complete information
The resolution of consumer disputes in the UUPK has not been able to settle on ecommerce transactions; this is because the definition of business actors in the UUPK has not been able to reach e-commerce business actors, there is no scope of implementation provisions that can be regulated in PMSE, in addition to the Badan Penyelesaian Sengketa Konsumen (BPSK) decision that is filed for objection is a confusing matter and does not create legal certainty as is the goal of the law itself

Summary

Introduction

The development of information and technology, which is constantly evolving, creates innovation in the business sector and improves the economy through the electronic trading system, which is currently growing rapidly in society. As part of the effort to improve people's welfare, the government supports this through legal. Optimizing The Role of The Consumer Dispute Resolution Agency (BPSK). Sahat Maruli Tua Situmeang infrastructure and regulations with the aim that the use of technology in the trade sector through electronic systems can be carried out safely. The economic progress cannot be separated from business activities both in the goods and services sectors. Apart from having a positive impact, it creates a negative impact that creates disputes or conflicts between consumers and business actors. The dispute or conflict arises from various backgrounds, including a lack of understanding of consumers'

Objectives

Discussion

Conclusion