Optimizing Remote Operations Support Using an Effective Real-Time Model for Improved Drilling Performance

Abstract

Abstract The wider use of robotics, remote controls, real-time remote monitoring systems, artificial intelligence, and other techniques are setting new standards of performance. The exciting culmination of these engineering and technological efforts have given us "The Rig of the Future". However, how should we develop and manage the support systems to leverage this modern drilling technology? Do we have the people, processes, tools, and infrastructure needed to successfully apply these technologies? The following case study reviews key elements necessary to support modern drilling, including: Real-Time Operations Centers, competent field service technicians, custom software applications, new processes and drilling performance technology. Properly applying these systems enhances drilling operations, ultimately leading to better drilling performance with decreasing non-productive time (NPT). The synergies between remote support, field operations, drilling technology, and other critical components are discussed in detail. This case study describes how the Real-Time Operations Center concept was conceived and developed. These support systems optimize field service performance by leveraging remote equipment condition monitoring, automating alerts, providing real-time rig data, and remotely interfacing key systems to improve the overall reliability of drilling operations. As a result, many issues can be corrected remotely, decreasing average resolution times, resulting in better customer satisfaction ratings. We discuss the necessary support processes, roles, and responsibilities. By leveraging the "Internet of Things", we achieve greater efficiencies. Augmenting the conventional roles for Field Service Technicians and other supporting functions adds additional value and efficiency. Working together, these distinct disciplines coordinate and mesh key responsibilities resulting in an "ecosystem" to support drilling operations. While some struggle to provide systematic, comprehensive service and support models, a template of best practices has been developed and validated. This details remote operations centers, enhanced equipment technology, enhanced software applications, as well as enhanced employee development practices (for the necessary team of competent field service technicians). This model drives best-in-class drilling performance and is what "drilling rig of the future" looks like today.